Refund Policy

At SOFTDRAGONCLEARTOWN, we are committed to delivering high-quality products and ensuring complete customer satisfaction. This Refund Policy outlines the terms and conditions under which refunds may be requested and processed for purchases made through softdragoncleartown.com.

1. Eligible Items

Refunds may be granted for items that meet the following criteria:

• Items purchased directly through softdragoncleartown.com
• Products received in damaged or defective condition
• Items that differ materially from the product description
• Unused items returned in their original packaging

2. Refund Timeframe

Customers must submit a refund request within 14 calendar days of receiving the product. Requests made after this period may not be eligible for consideration.

Once approved, refunds are processed within 5–10 business days and credited to the original payment method.

3. Refund Procedure

To initiate a refund request, please follow these steps:

1. Email our support team with your order number and reason for return.
2. Attach clear photographs if the item is damaged or defective.
3. Wait for confirmation and return instructions from our team.
4. Ship the item back if required, using the instructions provided.

Refunds will not be issued without prior approval from SOFTDRAGONCLEARTOWN.

4. Conditions

• Items must be returned unused and in resalable condition.
• Original packaging and accessories must be included.
• Proof of purchase is required.
• Shipping costs may be non-refundable unless the return is due to our error.

We reserve the right to deny refunds if returned products do not meet these conditions.

5. Non‑Refundable Items

• Items marked as final sale
• Gift cards or promotional vouchers
• Products damaged due to misuse or improper handling
• Customized or personalized items

6. Contact Information

For all refund-related inquiries, please contact:

SOFTDRAGONCLEARTOWN
Email: support@softdragoncleartown.com
Phone: +1 (800) 947-2846
Address: 2458 Clearview Commerce Avenue, Suite 310, Wilmington, DE 19801, United States